This service agreement contains terms and conditions the RCIC will follow in providing immigration and/or citizenship services to the client.
The RCIC is licensed and regulated by the College of Immigration and Citizenship Consultants (College). The College regulates licensed immigration and citizenship consultants to protect the public interest and maintains standards of professional conduct for all licensees.
Both parties agree to the terms of this service agreement and understand and accept the responsibilities and obligations outlined in it. The parties agree to the following General Provisions.
The RCIC has provided the Client with a copy of the Code of Professional Conduct that governs the RCIC's professional obligations at https://go.yci.co/PImnUO. The Client acknowledges receipt of this Code.
The Client is obligated to pay a fee of $150 in advance for this consultation for up to 45 minutes. If the Client retains the RCIC within one (1) week of this initial consultation by signing a Service Agreement AND pays at least half the RCIC’s professional services fee, the initial consultation fee will be credited towards the total firm fee. Therefore, the initial consultation will be free.
In the event when the consultation exceeds 45 minutes time, the RCIC will invoice the Client at $50 per 15 minutes or a portion of.
The purpose of the consultation is to provide the RCIC with sufficient information to allow for a better analysis and comprehensive advice on immigration options, including estimated time frames, legal fees and costs. This does not establish an RCIC Client relationship.
The Client will provide information and details correct to the best of their knowledge during and after this consultation. RCIC will not be held liable for any wrong or missing information by the Client that may impact any future application and consultation outcome.
This Agreement does not obligate the RCIC to act for the Client in any application or proceedings. Should the Client require further advice or representation from the RCIC following this initial consultation, the Client must sign a separate service agreement with RCIC.
The RCIC shall provide this consultation in person or by phone, or by video conferencing (Teams/Zoom). The Client agrees to use email as the preferred mode of communication.
The paid fees are non-refundable after the consultation is rendered. The paid fee minus a $25 administrative fee can be refunded on the Client’s request received up to four (4) hours before the consultation starts. The RCIC will accommodate one reschedule at no cost and subsequent rescheduling will be with a $25 administrative fee. There will be no refunds if the Client failed to join within 15 minute if the consultation start time.
The RCIC is not responsible or accountable for any change in government legislation or policy that may impact the processing of any subsequent application by the Client.
If the RCIC was unable to answer a question during the consultation, the RCIC will take the unanswered question/s offline and respond via email within seven business days (in case more research is required on the topic). This does not constitute a ground for a refund.
The RCIC may share case details and personal information with other professionals for the purpose of delivering services, exploring viable options and improving the service.
The Client shall not record the consultation without prior approval from the RCIC. The Client may take written notes during the consultation, and the RCIC will allow and facilitate note-taking, if applicable. However, no meeting minutes or notes will be shared by the RCIC. RCIC may share the next steps and action items from the meetings at the RCIC’s sole discretion. The RCIC may record the session for documentation.
If the Client has concerns about the RCIC's conduct or services, the Client may file a complaint with the College of Immigration and Citizenship Consultants. Information about the complaints process is available at college-ic.ca or by contacting the College at complaints@college-ic.ca or 1-877-836-7543.
This Agreement constitutes the entire agreement between the RCIC and Client and supersede all prior or contemporaneous oral or written agreements concerning this consultation. This Agreement may only be changed by mutual agreement of the RCIC and Client in writing.
This Agreement shall be governed by the laws in effect in the Province of Alberta and the federal laws of Canada applicable therein.